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I can tell you that typically users aren’t considered at all when it comes to software redesigns. Why does Facebook keep redesigning?
Once your code is functional and well tested, you still have an obligation to make it beautiful. Correct, Beautiful, Fast (In That Order)
For years we’ve all held to the belief that computing had to be made simpler for the ‘average person’. I find it difficult to come to any conclusion other than that we have totally failed in this effort. Future Shock